文章基本信息

标题：Between Balanced Scorecard and Quality Management System
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作者：Jelena Jovanović ; Aleksandar Vujović ; Zdravko Krivokapić 等
期刊名称：International Journal for Quality Research
印刷版ISSN：1800-6450
电子版ISSN：1800-7473
出版年度：2008
卷号：2
期号：3
语种：English
出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：The aim of this research is to analyze parallel implementation of BSC as a strategic management system and quality management system by the principals of ISO 9000 certification. We will analyze advantages and disadvantages of the models. Further more, the research will analyze cumulative advantages of the two systems implementation. The research will present possibilities for BSC implementation in QMS environment, underlining the processes. We will put the accent on improvement of firm’s effectiveness by Strategic Management System (BSC) and Quality Management System’s implementation.
关键词：Balanced scorecard; ISO 9001; effectiveness; improvement