文章基本信息

标题：UTILIZATION OF QUALITY MANAGERIAL SYSTEMS IN BUSINESS ENTITIES IN THE SLOVAK REPUBLIC
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作者：Zuzana Kapsdorferová ; Mária Kadlečíková ; Emília Svitová 等
期刊名称：International Journal for Quality Research
印刷版ISSN：1800-6450
电子版ISSN：1800-7473
出版年度：2015
卷号：9
期号：2
语种：English
出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：Current global trends force businesses to enhance their competitiveness via quality, innovations, leaning of production processes and shortening of production cycles, development of employees and satisfying of customer’s needs. At the same time, the society demands from entities more emphasis on sustainable development, environmental protection, social responsibility and on other social aspects of the business. Many firms seek the ways how to master such important demands and gain the recognition on the market. One of the avenues how to achieve planned results resides in implementation of the Total Quality Management systems, which also provide grounds for reaching a status of reliable business partner. Presented research paper puts an emphasis on execution of research in order to find out about the situation with the status of implementation of the quality managerial systems in Slovak businesses as well as to recognize reasons and contributions of usage of these systems in their activities.
关键词：Quality; Total Quality Management; Quality Managerial Systems; Process Management; Business Entities