文章基本信息

标题：Organizational Health Index and Organizational Agility Maturity Criteria as Measurement Tools of Organizational Transformation Effectiveness
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作者：Swasti Sri Harjanti ; Aurik Gustomo
期刊名称：Jurnal Manajemen Teknologi
印刷版ISSN：1412-1700
电子版ISSN：2089-7928
出版年度：2017
卷号：16
期号：1
语种：English
出版社：Institut Teknologi Bandung
摘要：As a response to negative growth in the mobile legacy projection - which supports 50% of Telkom revenue,and a positive high growth projection in the ICT and digital business revenue,Telkom decides to shift the business to digital. To be a successful digital company,Telkom has created strategic initiatives,including organizational transformation adopting Customer Facing Unit (CFU) concept that has been done for several months but there still no evaluation method for the success. This paper purpose is to evaluate the implementation of one human capital management strategic initiatives - CFU transformation implementation success,through Organizational Health Index and Organizational Agility Maturity model and formulate a recommendation for Telkom to create a more healthy and agile organization. This research using 11 synthetized dimension of Organization Health Index and Organizational Agility Maturity Model method as tools. Questionnaire consist of 53 practices that represented by 55 questions that asks about respondents extent to which they agree (satisfaction) and whether it meet respondents expectation. Survey result shows that Telkom already in a healthy condition and agile as an organization. This result concluded that by methods used in this research,the transformation could be stated as a success. However,according to the result, maintain and improvement of current health and agility still needed,especially improvement regarding innovation and learning.
其他摘要：Dalam merespon proyeksi pertumbuhan negatif dalam bisnis mobile – yang menjadi 50% sumber pendapatan Telkom,dan pertumbuhan positif yang tinggi di bidang ICT dan bisnis digital,Telkom harus masuk ke dalam bisnis digital. Untuk itu Telkom telah membuat beb
关键词：Organization;organizational agility;organizational health index;telecommunication;transformation
其他关键词：Organisasi;organizational agility;organizational health index;telekomunikasi;transformasi