文章基本信息

标题：IMPROVEMENT TOOLBOX DESIGN FOR EFQM CRITERIA
本地全文：下载
作者：Ipek Deveci Kocakoç ; Aysun Kapucugil Ikiz ; Emre Göktepe 等
期刊名称：International Journal for Quality Research
印刷版ISSN：1800-6450
电子版ISSN：1800-7473
出版年度：2012
卷号：6
期号：4
语种：English
出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：The EFQM Excellence Model is a framework that helps organizations to achieve competitive advantage by measuring where they are on their path to excellence. However, it does not tell the organization what to do or how it should manage any of these areas. In this study, we suggest a structure to overcome this gap. We present a method, matrix reflections, to find a tool set that can be used for designing improvement approaches in order to reach desired results.
关键词：EFQM; quality improvement tools; matrix reflections method; business excellence model