文章基本信息

标题：INTEGRATING FACTOR ANALYSIS AND ANALYTIC HIERARCHY PROCESS FOR LIBRARY SERVICE QUALITY
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作者：K.Venkata Subbaiah ; K. G.Durga Prasad ; M. Uma Bharathi 等
期刊名称：International Journal for Quality Research
印刷版ISSN：1800-6450
电子版ISSN：1800-7473
出版年度：2011
卷号：5
期号：3
语种：English
出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：In this paper an attempt has been made to propose a methodology for identifying and prioritizing the user needs pertaining to library services. In order to categorize the user needs into quality dimensions, Factor analysis has been carried out on user responses obtained through questionnaire survey. Analytic Hierarchy Process (AHP) is employed to determine the priority ratings of the library quality dimensions. The priority structure of the quality dimensions provides an idea for the library management to allocate the resources in an effective manner to achieve more user satisfaction. A case study is presented to demonstrate the proposed methodology.
关键词：Library service quality; Factor analysis; Analytic Hierarchy Process