文章基本信息

标题：Quality and Performance in Public Administration
本地全文：下载
作者：Cîrnu Doru ; Todorut Amalia Venera ; Banta Victor 等
期刊名称：Ovidius University Annals: Economic Sciences Series
电子版ISSN：2393-3127
出版年度：2011
卷号：11
期号：1
语种：English
出版社：Ovidius University Press
摘要：The national context in which change and reforming government is synthesized in any government program,based on new principles,which includes the following objectives: Public administration reform,based on increasing local autonomy and the financial and economic;restructure the central and local government,aiming to achieve an effective organizational model of administrative structures,while drastically reducing public expenditure;reducing bureaucracy and streamlining public services. The Prefecture aims to provide citizens,high-quality public services,in accordance with the needs,requirements and expectations,as well as those established by law. Thus,the institution will sustain a strong culture of quality,to ensure continuous improvement of services and to increase its customer satisfaction.
关键词：Prefecture;Management;ISO – QMS;Self-evaluation;Customer