文章基本信息

标题：EVALUATION ON ONLINE LEARNING RESOURCES BASED ON CUSTOMER SATISFACTION
其他标题：EVALUATION ON ONLINE LEARNING RESOURCES BASED ON CUSTOMER SATISFACTION
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作者：Victor Wong
期刊名称：Acta Informatica Malaysia
印刷版ISSN：2521-0874
电子版ISSN：2521-0505
出版年度：2020
卷号：4
期号：2
页码：26-29
DOI：10.26480/aim.02.2020.26.29
出版社：Zibeline International
摘要：In recent years, lifelong education has become widespread in the public, contributing to explosive development of modern distance education. Meanwhile, distance learners have gradually had more and higher demands for online learning resources. Despite abundant online learning resources at present, their overall quality is relatively low and they can hardly satisfy learners’ learning demands. Based on customer satisfaction, the essay establishes evaluation indexes about online learning resources based on customer satisfaction, improves its development and proposes suggestions for improvement, which is of great theoretical and practical significance.
其他摘要：In recent years, lifelong education has become widespread in the public, contributing to explosive development of modern distance education. Meanwhile, distance learners have gradually had more and higher demands for online learning resources. Despite abundant online learning resources at present, their overall quality is relatively low and they can hardly satisfy learners’ learning demands. Based on customer satisfaction, the essay establishes evaluation indexes about online learning resources based on customer satisfaction, improves its development and proposes suggestions for improvement, which is of great theoretical and practical significance.
关键词：customer satisfaction;online learning resources;evaluation indexes