文章基本信息

标题：Kualitas Pelayanan Mobil Unit Penerangan pada Dinas Pengendalian Penduduk dan Keluarga Berencana Kabupaten Sumedang
其他标题：Kualitas Pelayanan Mobil Unit Penerangan pada Dinas Pengendalian Penduduk dan Keluarga Berencana Kabupaten Sumedang
本地全文：下载
作者：Dhesti Widya Nurhasanah Ningrum ; Novi Fitriani ; Arip Rahman Sudrajat 等
期刊名称：Jurnal Administrasi Publik (Public Administration Journal)
印刷版ISSN：2088-527X
电子版ISSN：2548-7787
出版年度：2019
卷号：9
期号：2
页码：113-118
DOI：10.31289/jap.v9i2.2414
出版社：Universitas Medan Area
摘要：The purpose of this study is to measure the quality of service of Mobil Unit Penerangan in the Dinas Pengendalian Penduduk dan Keluarga Berencana of Sumedang Regency. This study uses a type of qualitative research with two sources of data used, namely primary data and secondary data. The informants in this study were four people who were Advocacy and KIE field employees. Data was obtained through literature studies and field studies. Data processing is carried out through a process of data reduction, data presentation, and examination of conclusions or verification. The results of the study show that the service quality of Mobil Unit Penerangan is quite good. This can be seen from the quality of operational vehicles and inadequate service equipment, providing services that are not timely, and not meeting the needs of the community well for information on Keluarga Berencana programs. The suggestions for research are the need for the addition of infrastructure and operators for Mobil Unit Penerangan, and the regular training in information technology provided to service personnel so that services can be completed quickly and accurately.
其他摘要：The purpose of this study is to measure the quality of service of Mobil Unit Penerangan in the Dinas Pengendalian Penduduk dan Keluarga Berencana of Sumedang Regency. This study uses a type of qualitative research with two sources of data used, namely primary data and secondary data. The informants in this study were four people who were Advocacy and KIE field employees. Data was obtained through literature studies and field studies. Data processing is carried out through a process of data reduction, data presentation, and examination of conclusions or verification. The results of the study show that the service quality of Mobil Unit Penerangan is quite good. This can be seen from the quality of operational vehicles and inadequate service equipment, providing services that are not timely, and not meeting the needs of the community well for information on Keluarga Berencana programs. The suggestions for research are the need for the addition of infrastructure and operators for Mobil Unit Penerangan, and the regular training in information technology provided to service personnel so that services can be completed quickly and accurately.
关键词：Service; Quality Service; Communication of Information and Education
其他关键词：Service; Quality Service; Communication of Information and Education