文章基本信息

标题：Determinants of Residents’ Word-of-Mouth Behaviour and Support for Tourism
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作者：Maria Francisca Blasco López ; Nuria Recuero Virto ; José Figueiredo 等
期刊名称：Administrative Sciences
电子版ISSN：2076-3387
出版年度：2020
卷号：10
期号：3
页码：51-64
DOI：10.3390/admsci10030051
出版社：MDPI Publishing
摘要：This research explores residents’ support for tourism by introducing—for the first time—the variable of residents’ word-of-mouth intention. The tested model proposes that residents’ support for tourism is influenced by residents’ word-of-mouth and tourism benefits; the model also examines the impacts of community attachment and community involvement on the benefits of tourism. The relationship between tourism benefits and residents’ word-of-mouth is the most significant indication of the tested model, followed by the linkage between tourism benefits and support for tourism. Besides this, the positive and significant effect of residents’ word-of-mouth on their support for tourism has been proven. The results stress the need for increased focus on the benefits of tourism by increasing community attachment, as they reveal that more attached residents lead to more positive perceptions of the benefits of tourism, consequently having a higher effect on their word-of-mouth intention and support for tourism.
关键词：support for tourism; tourism benefits; word-of-mouth; community attachment; community involvement; partial least squares support for tourism ; tourism benefits ; word-of-mouth ; community attachment ; community involvement ; partial least squares