文章基本信息

标题：The role of interpersonal communication in moderating the effect of work competence and stress on employee performance
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作者：Puspa Dewi ; Budiyanto ; Agustedi 等
期刊名称：Accounting
印刷版ISSN：2369-7393
电子版ISSN：2369-7407
出版年度：2020
卷号：6
期号：7
页码：1217-1226
DOI：10.5267/j.ac.2020.9.005
出版社：Growing Science
摘要：The purpose of this study was to analyze the role of interpersonal communication in moderating the influence of work competence and work stress on employee performance. The research object was the employee of PT. Bank Rakyat Indonesia (Persero) Tbk. in Rengat branch. The samples of this research were 103 employees and the sampling was applied using saturated sampling technique. This study used a closed questionnaire and the data from the questionnaire were processed using SmartPLS 3.0. The results of this study were: (1) Competency variable had a significant effect on employee performance, (2) Work stress variable had no effect on employee performance, (3) Interpersonal communication variable did not moderate the influence of work competence on employee performance, and (4) Interpersonal communication variable moderated the influence of work stress on employee performance of PT. Bank Rakyat Indonesia (Persero) Tbk. in Rengat branch.
关键词：Work Competence; Work Stress; Interpersonal Communication; Employee Performance