文章基本信息

标题：Intervening on Burnout in Complex Organizations – The Incomplete Process of an Action Research in the Hospital
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作者：Ramos, Sara ; Costa, Patrícia ; Passos, Ana M. 等
期刊名称：Frontiers in Psychology
电子版ISSN：1664-1078
出版年度：2020
卷号：11
页码：1-9
DOI：10.3389/fpsyg.2020.02203
出版社：Frontiers Media
摘要：Health professionals are at high risk for developing burnout symptoms. Directed at reducing the organizational variables affecting professionals' burnout, an action research was developed in a specific sector of a large hospital, with 59 doctors, 66 nurses, and 42 ancilliary professionals. Researchers conducted 11 interviews, one focus group and 20 hours of in loco observation. Professionals report demotivation and the need to address the emotional part of their job. Nonetheless, the hierarchy blocked the proposed intervention possibilities. Organizational factors are unequivocally relevant, particularly in complex settings with emotionally charged interactions and the direct hierarchy is pivotal for facilitating organizational change.
关键词：Action research; burnout; health professionals; intervention; Leadership