文章基本信息

标题：Impact on quality culture of total quality management practices factors
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作者：Faihan Mosaad Saud Alotaibi
期刊名称：International Journal of Business & Economic Development
印刷版ISSN：2051-848X
电子版ISSN：2051-8498
出版年度：2014
卷号：02
期号：3
页码：35-48
出版社：Academy of Business & Retail Management
摘要：This study investigated total quality management practices and quality culture of Saudi Arabian contractors.Improving the quality can be achieved through implementation of total quality management although studies and researches work regarding this improvement is still lacking.A quantitative approach using the survey method was employed.With assistance from the Saudi Arabia Ministry of Municipal and Rural Affairs, survey questionnaires were distributed to selected contractors in Saudi Arabia.The collected data were analysed using correlation, and multiple regression analyses.The key findings were the confirmation of significant relationships between all total quality management practices and quality culture and a positive relationship between quality management practices and quality culture.Furthermore, total quality management practices were found to be able to explain 68.1% of the variance in quality culture, while quality culture explained 12.5% of the variance in competitiveness.Quality culture was found to only partially mediate the relationship between total quality management practices and competitiveness.
关键词：Total quality management practices; Quality culture; Contractors; Saudi Arabia