文章基本信息

标题：SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV)
本地全文：下载
作者：MADAR ANCA ; NEACȘU NICOLETA ANDREEA
期刊名称：Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie
印刷版ISSN：1844-7007
出版年度：2013
期号：6
页码：267-270
语种：English
出版社：Academica Brâncuşi
摘要：Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 stars ranking.At the moment in the tourism market the service quality and client satisfaction are very important for being successful.This paper is analyzing through market research,clients’ satisfaction towards the service quality provided by Hotel Alpin.The purpose of this research is to validate the reputation of the hotel.
关键词：quality;satisfaction;hotel service;tourist