文章基本信息

标题：The Effect of Perceived Service Quality on Patient Loyalty: An Investigation on Public Hospital
其他标题：Algılanan Hizmet Kalitesinin Hasta Bağlılığı Üzerine Etkisi: Devlet Hastanesi Üzerine Bir İnceleme1
本地全文：下载
作者：Volkan ÖTER ; Volkan ÖTER ; Hatice Doğan SÜDAŞ 等
期刊名称：Çukurova Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
印刷版ISSN：1300-3747
出版年度：2017
卷号：21
期号：2
页码：43-57
语种：English
出版社：Çukurova University
摘要：In this study it is intended to identify the dimensions of public hospital service quality and to determine whether these factors are the impact on patient loyalty. This research was conducted with patients at a public hospital in a southeastern town in Turkey. Data were obtained by applying the techniques that are configured with 300 patients face to face with the participation of the questionnaire. Easy sampling method was used as the sampling method. According to the results, physician services, services before the treatment, satisfying personal needs and care for private needs-services and perceptions about hospital conditions have the significant and positive impact on patient loyalty. The results provide implications for both theory and practitioners.
其他摘要：Bu çalışmada devlet hastanelerinde sunulan sağlık hizmetlerinden yararlanan hastaların, hastane hizmetlerine ilişkin algıladıkları hizmet kalitesi boyutları ve bu boyutların hastane bağlılığı üzerine etkisi incelenmektedir. Çalışma, Türkiye’nin Güneydoğu’
关键词：Hospital service quality;public hospital services;patient loyalty
其他关键词：Hastane hizmetlerinde hizmet kalitesi;devlet hastaneleri;hasta sadakati