文章基本信息

标题：Massive Open Online Course (MOOC) service quality assessment: Issues and instruments
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作者：Safwana Nur Widad Safri ; Safwana Nur Widad Safri ; Zurinawati Mohi 等
期刊名称：Journal of Tourism, Hospitality and Culinary Arts
印刷版ISSN：1985-8914
电子版ISSN：2590-3837
出版年度：2020
卷号：12
期号：1
页码：222-230
语种：English
出版社：Penerbit UiTM Malaysia
摘要：This paper seeks to explore the issue influencing MOOC platform adoption and usage and reviews the existing literature on measuring users’ perceptions about quality in the online platform. It is a concern about how MOOC platform service quality affects the quality of elearning process. This paper proposes that a proper MOOC service quality assessment would portray the success of the delivery and design of the platform, especially by understanding the platform’s limitation and users' preferences.
关键词：MOOC;service quality;assessment;issues;instruments