文章基本信息

标题：THE RELATIONSHIP AMONG EMOTIONAL LABOR,EMOTIONAL EXHAUSTION AND TASK/CONTEXTUAL PERFORMANCE: A STUDY WITH SERVICE INDUSTRY WORKERS AT YALOVA
其他标题：DUYGUSAL EMEK,DUYGUSAL TÜKENME VE GÖREV/ BAĞLAMSAL PERFORMANS İLİŞKİSİ: YALOVA’DA HİZMET SEKTÖRÜ ÇALIŞANLARI İLE BİR ARAŞTIRMA
本地全文：下载
作者：Onur ÜNLÜ ; Onur ÜNLÜ ; Senay YÜRÜR 等
期刊名称：Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
印刷版ISSN：1301-3688
电子版ISSN：2630-6409
出版年度：2011
期号：37
页码：183-207
语种：English
出版社：Erciyes University
摘要：While task performance points the performance,displaying according to their job descriptions;contextual performance,although there is no obligation,is defined as a performance dimension which contributes corporate integrity.On the other hand,emotional labor which constitutes service industry workers’ job descriptions,and emotional exhaustion which this sector workers usually face with,are other variables.This research conducted on 214 service providers at Yalova.The aim of the research is put forward the display types of emotional labor behaviors and emotional exhaustion levels’ effects on task and contextual performance perceptions.According to results,as sub-dimensions of emotional labor,deep acting increases displaying intentions of task and contextual performance.
其他摘要：Görev performansı, çalışanların görev tanımları doğrultusunda sergiledikleri performansa işaret ederken; bağlamsal performans ise çalışanların yükümlülükleri dışında sergiledikleri ve kurumsal bütünlüğe katkı sağlayan performans boyutu olarak tanımlanmakt
关键词：Task Performance;Contextual Performance;Surface-Deep Acting;and Emotional Exhaustion
其他关键词：Görev Performansı;Bağlamsal Performans;Yüzeysel-Derinlemesine Davranış ve Duygusal Tükenme