文章基本信息

标题：THERAPEUTIC COMMUNICATIONS IMPACT ON THE IMAGE OF HEALTH CARE (STUDY AT REGIONAL PUBLIC HOSPITAL OF ARIFIN ACHMAD PEKANBARU)
其他标题：DAMPAK KOMUNIKASI TERAPEUTIK TERHADAP CITRA PELAYANAN KESEHATAN (STUDI KASUS DI RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PEKANBARU)
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作者：Muhd A.R. Imam Riauan ; Muhd A.R. Imam Riauan ; Tessa Shasrini 等
期刊名称：Jurnal the Messenger
印刷版ISSN：2086-1559
电子版ISSN：2527-2810
出版年度：2017
卷号：9
期号：1
页码：31-43
DOI：10.26623/themessenger.v9i1.425
语种：English
出版社：Universitas Semarang
摘要：In this paper, we show that the therapeutic communications have to influence the image of health care at Regional Public Hospital of Arifin Achmad Pekanbaru. Beliefs and impressions of the patient have impact to cunstruct the image of health care at the hospital. Communication skills in providing medical services performed in the process of treatment and cure of patients have an effect on increasing the image of the hospital health care. By providing good services communication between doctors or nurses to the patients, health care will improve the image of the hospital. Therapeutic communication are being made to construct a positive image in government hospitals should be done when a doctor or nurse to communicate to the patient to interaction, listening, and to show reception. This paper’s result obtain from the quantitative research by using the reggression linear method of statistic.
其他摘要：Dalam tulisan ini, kami menunjukkan bahwa komunikasi terapeutik memiliki pengaruh atas citra pelayanan kesehatan di Rumah Sakit Umum Daerah Arifin Achmad Pekanbaru. Keyakinan dan kesan dari Pasien berdampak ke pembentukan citra pelayanan kesehatan di ruma
关键词：Therapeutic Communication; Image; Health Care
其他关键词：Komunikasi Terapeutik; Pencitraan; Pelayanan Kesehatan