文章基本信息

标题：Agricultural Quarantine User Behavior in Supporting Protection Natural Resources Biodiversity
其他标题：Perilaku Pengguna Jasa Karantina Pertanian dalam Mendukung Perlindungan Sumberdaya Alam Hayati
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作者：Ririn Setyowati ; Ririn Setyowati ; Akhmad Fauzi 等
期刊名称：Journal of Natural Resources and Environmental Management
印刷版ISSN：2086-4639
电子版ISSN：2460-5824
出版年度：2019
卷号：9
期号：3
页码：577-586
DOI：10.29244/jpsl.9.3.577-586
语种：English
出版社：Bogor Agricultural University
摘要：Agricultural quarantine is the forefront of Indonesia’s natural biodiversity and technical barrier in agricultural commodities trade. This study aimed to analyze the user behavior of service users in utilizing agricultural quarantine services in relation to supporting the protection of natural resources biodiversity. This study used primary data, with purpossive random sampling as the sampling technique. Multiple regression analysis, Customer Satisfaction Index (CSI), and Structural Equation Modelling(SEM) were carried on this study. Through CSI calculation obtains the CSI value is 78.26% at satisfied range.The result of multiple re-gression analysis test indicated that emphaty, responsiveness, reliability, assurance, and tangible have significant influence to service user satisfaction. Hypothesis testing using SEM so that it is known that the perception and service quality have significant influence on user behavior characterized by participation and compliance level. By knowing the level of participation and compli-ance of service users is useful in determining and formulating strategies to increase protection of natural resources biodiversity through quarantine action.
关键词：Quarantine; user satisfaction; perception; participation; compliance