摘要:This research was conducted to formulate a strategic policy model for the empowerment of SMEs using a Balanced Scorecard (BSC) method initiated by SWOT analysis. The analysis was intended to determine both internal and external factors that influence SMEs. The analysis showed the current position of the SMEs and proposed the most appropriate strategy to apply. This results of this research showed that SMEs that played in batik industry were in a good condition. To face various business challenges, the SMEs were suggested to apply the diversification strategy. This research resulted in four strategies that were recommended to apply seen from the perspective of the Policy Model that was measured from the work programs. The four perspectives included; Financial Perspective, Customer Perspective, Intern Business Perspective, and Learning and Development Perspective. Those four perspectives of policy model have covered all of the aspects in business including capital, market, product quality, marketing and human resource. Each indicator in the policy model should be implemented by applying it in every government policy program.
关键词:Policy model; SME; balance scorecard; public service