文章基本信息

标题：THE MANAGEMENT OF DEMOGRAPHY ADMINISTRATION SERVICE: A STUDY IN DEMOGRAPHY AND CIVIL REGISTRATION DEPARTMENT OF BATU CITY
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作者：Sumartono ; Sumartono ; Suryadi 等
期刊名称：Eurasia: Economics & Business
电子版ISSN：2522-9710
出版年度：2018
卷号：14
期号：8
页码：64-73
DOI：10.18551/econeurasia.2018-08.09
语种：English
出版社：Grodno State Agrarian University
摘要：The function of government service is to provide public services in an equitable and democratic way and also non-privately. One of the services is in demography administration. Nowadays, citizen as the user of the service is marginalized; their needs and interests are often not considered by the service management as it happens in Batu City. In order to improve the demography administration service management it needs a certain effort to improve the management aspect including planning, organizing, actuating and controlling. The method used in this research was qualitative descriptive by analyzing service management process and the obstacle in demography administration service implementation. The first step is planning, seen from the problem identification which was formed into a service activity program. The second step is organizing, explained in the duty and function in an organization structure. The third step is actuating; it was a mechanism implemented in giving service. The fourth step is controlling or supervising which is applied as performance monitoring and evaluation. Therefore, with the improvement of integrated service management it will reach the purpose of giving a qualified service to the citizen.
关键词：Management; public service; demography; administration