摘要:This article dealt about operational effectiveness and about ways, how organization can achieve this goal. In today’s competitive system it is very difficult to find the way to higher effectiveness. By monitoring the operational effectiveness organizations can increase their total effectiveness. This article has three sections. First section explains the differences between effectiveness, efficacy and efficiency. Second section is operational effectiveness and this is the main part of this article and there are also outlined the elements of operational effectiveness program. And the final third section is about operational effectiveness cycle, which is the next step after the definition of operational effectiveness.