文章基本信息

标题：Hubungan Antara Partisipasi dengan Kepuasan Pemakai Dalam Pengembangan Sistem Berbasis Komputer: Suatu Tinjauan Dua Faktor Kontijensi
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作者：Grahita Chandrarin ; Grahita Chandrarin ; Nur Indriantoro 等
期刊名称：Journal of Indonesian Economy and Business
印刷版ISSN：2085-8272
电子版ISSN：2338-5847
出版年度：1997
卷号：12
期号：2
页码：1-30
语种：English
出版社：Universitas Gadjah Mada
摘要：User participation has been widely touted by the MIS community as a means to improve user satisfaction within systems development This claim, however, has not been consistently substantiated in the empirical literature. In seeking to explain such equivocal results, the effects of two contingency factorstask complexity and system complexity-on the relationship between user participation and user satisfaction were investigated. As suggested in the literature, this research tests hypotheses that these specific contingency factors should aid in identifying situations where user participation would have a strong relationship with satisfaction. Analysis of 135 respondents in different organizations indicated that user participation has direct relationship with user satisfaction. In addition, the two contingency factors task complexity and system complexity prove to be not pure moderator. Task complexity was shown to be independent predictor of user satisfaction, and system complexity to be quasi moderator of relationship between user participation and user satisfaction The results help explain the relationship between user participation and user satisfaction by suggesting the nature of the relationship under different sets of conditions. In the implications are relevant to systems developers and to academicians seeking to explain how, when, why, and where user participation is neede.
关键词：User participation; user satisfaction; task complexity; system complexity