文章基本信息

标题：EMPLOYEE COMPETENCES OF AIRPORT SPECIAL ASSISTANTS
本地全文：下载
作者：Aleksandra Markiewicz
期刊名称：Zeszyt Naukowy Wyższej Szkoły Zarządzania i Bankowości w Krakowie
印刷版ISSN：1897-659X
电子版ISSN：2300-6285
出版年度：2019
期号：52
页码：31-41
语种：English
出版社：Wyższa Szkoła Zarządzania i Bankowości w Krakowie
摘要：Airports face the necessity to provide assistance to persons with disabilities and reduced mobility with the access to the services they offer in order to ensure equal travelling opportunities. This is done by the elimination of barriers that disabled passengers encounter. The article describes the types of disabilities with regard to the necessity to offer adequate assistance,the desired competences of airport special assistants and it suggests good practices in communication management with passengers who expect to obtain help in overcoming the existing barriers.