文章基本信息

标题：PENGUKURAN INDEKS KEPUASAN PENGGUNA DATA TERHADAP PELAYANAN PADA BADAN PUSAT STATISTIK KOTA SURAKARTA
本地全文：下载
作者：Sidiq Permono Nugroho ; Syamsudin
期刊名称：Benefit Jurnal Manajemen dan Bisnis
印刷版ISSN：1410-4571
电子版ISSN：2541-2604
出版年度：2016
卷号：1
期号：1
页码：57-69
DOI：10.23917/benefit.v1i1.2366
语种：Indonesian
出版社：Muhammadiyah University Press
摘要：This research aims was to figure out user’s satisfaction index towards this public service toward Central Bureau of Statistics (BPS). BPS is a non-ministry government institution implements the bureaucracy reform,and provides comprehensive,accurate,and sophisticated statistics in order to create a System of National Statistics. The data analysis technique for this research is Users (people who once used The Central Bureau of Statistic Service) Satisfaction Index,counted through weighted average values of some service elements based on Number 63/KEP/M.PAN/7/2003. Among the 120 users of The Central Bureau of Statistics,this research shows that The Satisfaction Index reaches 75.31 (good),but it still need to be improved remember there are some indicators showing a not quite good Performance Index. Totally 20 out of 24 indicators are categorized into ‘good service’,while the other fours indicator need to be enhanced and improved.
关键词：Satisfaction Index;The Central Bureau of Statistic in Surakarta;the bureaucracy reform