文章基本信息

标题：Supply chain resilience and key performance indicators: a systematic literature review
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作者：Alexandre Augusto Karl ; Julio Micheluzzi ; Luciana Rosa Leite 等
期刊名称：Production
印刷版ISSN：0103-6513
出版年度：2018
卷号：28
页码：1-16
DOI：10.1590/0103-6513.20180020
出版社：Associação Brasileira de Engenharia de Produção
摘要：Paper aims: The aim of this article is to explore the influence of non-financial key performance indicators (KPIs) to create supply chain resilience (SCRes).Originality: It theoretically identifies the influence of specific non-financial KPIs when creating SCRes by monitoring them before, during and after a disruption.Research method: A systematic literature review was conducted using 57 peer-reviewed academic papers from 2000 to 2017.Main findings: Order and delivery lead time, on-time delivery, supplier delivery efficiency and customer satisfaction were the KPIs that had a significant influence on elements of resilience.Implications for theory and practice: Results contribute to the theory by providing knowledge in an underexplored topic, and assist managers in practice by identifying specific KPIs to build resilience.
关键词：Resilience;Key performance indicators;Systematic literature review