文章基本信息

标题：Proposal of a model for sales and operations planning (S&OP) maturity evaluation
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作者：Carolina Belotti Pedroso ; Lucas Daniel Del Rosso Calache ; Francisco Rodrigues Lima Junior 等
期刊名称：Production
印刷版ISSN：0103-6513
出版年度：2017
卷号：27
页码：1-17
DOI：10.1590/0103-6513.20170024
出版社：Associação Brasileira de Engenharia de Produção
摘要：A successful S&OP implementation can bring many benefits to organizations, and after its implementation, the S&OP process can evolve and reach higher levels of maturity.Considering that, only through a measurement system, goals and benefits can be achieved, thus, it is essential to assess S&OP maturity level.Many papers on literature adopt a quantitative perspective on S&OP, but just few of them deal with uncertainty present in S&OP decision-making, such as maturity model assessment process that carries subjectivity and uncertainty.Thus, this study proposes a decision making model based on fuzzy theory to evaluate and to categorize S&OP maturity levels and to suggest strategies to increase S&OP maturity.A pilot application was conducted in two manufacturing organizations that have implemented the S&OP process.The results, according to the performance presented, suggest different actions must be taken in terms of ensuring enablers to S&OP implementation.
关键词：Sales and operations planning;Maturity model;Fuzzy inference;Fuzzy set theory.