文章基本信息

标题：The role of servant leadership and emotional intelligence in managerial performance in a commercial banking sector in Zimbabwe
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作者：Jeskinus Z. Mukonoweshuro ; Cleopas Sanangura ; Elias Munapo 等
期刊名称：Banks and Bank Systems
印刷版ISSN：1816-7403
电子版ISSN：1991-7074
出版年度：2016
卷号：11
期号：3
页码：94-108
DOI：10.21511/bbs.11(3).2016.10
语种：English
出版社：LLC "CPC "Business Perspectives"
摘要：The constructs of servant leadership (SL) and emotional intelligence (EI) have gained considerable interest in the dis cipline of managerial leadership,both within academic discourse and in the human capital management and development arena. However,empirical evidence showed the need for further research on both constructs using the mixed methods approach. The purpose of this research was to explore the role of an integrated servant leadership and emo?tional intelligence leadership skills program in enhancing leadership performance in Zimbabwe’s commercial banking sector. A mixed methods research triangulation concurrent design was adopted for the research study conducted from 2014 to 2015. A survey questionnaire was used to collect quantitative data from 211 middle,senior and executive managerial staff in the commercial banking sector. SPSS version 22.0 was used to analyze the quantitative data. Qualita?tive data were collected from a purposive sample of eight senior to executive managers using a structured interview guide and multimedia recording equipment. The qualitative data were analyzed using NVIVO version 10 software package to create themes. The findings showed that servant leadership and emotional intelligence characteristics com?plement each other and both constructs can be integrated into a managerial leadership program used to develop leader?ship soft skills or competencies. The findings also showed that both SL and EI skills had a positive influence in en?hancing the managers’ effectiveness in undertaking leadership responsibilities and on leadership qualitative perfor?mance measures such as articulating vision and strategy,building and sustaining productive organizational culture, development and retention of talent,enhancing employee engagement,improving stakeholder relationship manage?ment,retaining bank customers,promotion of diversity,value creation and community involvement. The study led to the development of an integrated SL and EI soft skills leadership program and model which,if implemented,could lead to leadership skills development and performance enhancement.
关键词：leadership;competencies;servant leadership and emotional intelligence.