文章基本信息

标题：DETERMINATION OF KEY PERFORMANCE INDICATOR WITH BALANCED SCORECARD APPROACH IN PUBLIC SECTOR
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作者：Suryo Hidayat ; M.Syamsul Maarif ; Mukhamad Najib 等
期刊名称：Jurnal Aplikasi Manajemen
印刷版ISSN：1693-5241
电子版ISSN：2302-6332
出版年度：2017
卷号：15
期号：2
页码：290-300
DOI：10.18202/jam23026332.15.2.13
语种：English
出版社：University of Brawijaya
摘要：Performance measurement in the Secretariat of the Ministry of Administrative Reform and Bureaucratic Reform (PANRB) were not comprehensive and thorough yet,so it is necessary to design a new performance measurement by performance indicators.The approach used is balanced scorecard (BSC).This research was conducted in July–August 2016 using primary and secondary data sources.A number of 53 high officials of the Secretariat of the Ministry of PANRB of echelons I,II,III,and IV were included as the study sample.Data were analyzed with descriptive analysis,crosstab,Chi–square,Eckenrode,and Importance Performance Analysis (IPA).The results showed that a major priority for the BSC was the customer’s perspective (10 sub–perspectives),followed by internal business (20 sub–perspectives),finance (10 sub–perspectives),learning and growth (20 sub–perspectives).Four perspectives of BSC showed its position on the quadrant of IPA showed at 'keep up the good work’,'concentrate here’,'possible overkill’,and 'low priority’.In general,the three priority indicators on each perspective shows good performance with a high level of importance.Nevertheless,there are indicators that still having low performance despite its high level of importance,and vice versa.
关键词：balanced scorecard;Eckenrode;Performance;Importance Performance Analysis;PANRB.