文章基本信息

标题：Roses with or without thorns? A theoretical model of workplace friendship
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作者：Yongjun Choi ; Sung-Hoon Ko
期刊名称：Cogent Psychology
电子版ISSN：2331-1908
出版年度：2020
卷号：7
期号：1
页码：1-9
DOI：10.1080/23311908.2020.1761041
出版社：Taylor and Francis Ltd
摘要：Previous studies on the effects of workplace friendship on team effectiveness have yielded somewhat inconsistent findings. Despite the inconsistent findings, our understanding of why those inconsistent findings exist are still in a nascent state. Furthermore, beyond group-level task performance, it remains unclear how workplace friendship affects group-level contextual performance, such as organizational citizenship behaviors and workplace deviance behaviors. On the basis of a qualitative review of studies in the existing literature, the authors build a theoretical model highlighting the roles of three contextual factors (i.e., group-level emotional labor demands, team-based rewards, and group members’ average age) in explaining how workplace friendship is related to three aspects of team effectiveness. This proposed model provides theoretical insights to facilitate future empirical studies on workplace friendship.
关键词：workplace friendship; team effectiveness; emotional labor; team-based rewards