摘要:Tight competition of dairy product’s market share makes XYZ had to distinguish their products from the competitors. A way to differentiate XYZ products from competitors was to create a business strategy. This study aimed to (1) identify the XYZ business model, (2) to evaluate the present XYZ business model, and (3) to formulate a business strategy from the evaluation of the present business model. This research was conducted using descriptive methods and tools, Business Model Canvas, and SWOT analysis. Respondents were selected using purposive sampling. The results of this study showed the identification of 9 elements of business models. The evaluation results indicated that the major strengths came from customer relationships element caused by a close relationship from companies to customers using dedicated personal assistance. The main weakness was the cost structure element because the production had not run efficiently. The biggest opportunity came from the customer segment element because the emergence of new customer segmentation had not been well managed. The biggest threat came from the key resources element due to limitations in getting raw materials. The formulated strategy was to optimize key resources element by creating a company-owned farm near the factory to guarantee the quantity, quality, and sustainability of raw materials.
关键词:industri pengolahan susu; keberlanjutan bisnis; evaluasi bisnis; model bisnis kanvas; strategi perusahaan