文章基本信息

标题：Gestión de procesos incorporando la gestión del capital intelectual y la gestión del conocimiento: un estudio de aplicación a centros de investigación
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作者：Enrique Saravia Vergara
期刊名称：Journal of Business
电子版ISSN：2078-9424
出版年度：2010
卷号：2
期号：1
页码：106-129
DOI：10.21678/jb.2010.31
出版社：Universidad del Pacífico
摘要：In today’s competitive environment, organizations seek to create value for customers through management approaches that not only ensure the supply of goods and services of quality and at low prices, but that achieve long-term competitive advantages. In this context, process management appears as a management model based on "quality"; whereas "intellectual capital" and "knowledge management" models represent the main models based on the management of intangible assets, the basis of competitive success of the XXI century. This study represents a trial that, from a process management model applied to a research and review of the relevant theoretical framework to the disciplines of "intellectual capital" and "knowledge management", analyses and proposes a model of process management in research centres incorporating Intellectual Capital and Knowledge Management.
关键词：Process Management; Intellectual Capital; Knowledge Management; Management Indicators; Research Centres