文章基本信息

标题：KOMUNIKASI INTERPERSONAL PUSTAKAWAN BAGIAN LAYANAN SIRKULASI PERPUSTAKAAN UMUM KOTA DEPOK
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作者：Hadyan Aldio Galih ; Kiki Fauziah
期刊名称：Paradigma: Jurnal Kajian Budaya
印刷版ISSN：2087-6017
电子版ISSN：2503-0868
出版年度：2019
卷号：9
期号：1
页码：30-42
DOI：10.17510/paradigma.v9i1.223
出版社：Fakultas Ilmu Pengetahuan Budaya
摘要：This study discusses the interpersonal communication between librarians in the circulation service unit of Depok Public Library. The purpose of this research is to identify the quality of interpersonal communication between librarians in the circulation services unit. This research used qualitative approach with case study method. The results of this study indicate that the interpersonal communication between librarians in Depok Public Library when serving the library users was done properly and in a good manner, in general. However, research findings also indicate that the librarians tended to show a rather superior attitude toward the users. Such attitude made the librarians look less proactive and sympathetic when serving the users.
其他摘要：This study discusses the interpersonal communication between librarians in the circulation service unit of Depok Public Library. The purpose of this research is to identify the quality of interpersonal communication between librarians in the circulation services unit. This research used qualitative approach with case study method. The results of this study indicate that the interpersonal communication between librarians in Depok Public Library when serving the library users was done properly and in a good manner, in general. However, research findings also indicate that the librarians tended to show a rather superior attitude toward the users. Such attitude made the librarians look less proactive and sympathetic when serving the users.
关键词：Circulation service; depok public library; interpersonal communication; librarian.
其他关键词：Circulation service;depok public library;interpersonal communication;librarian