文章基本信息

标题：HUBUNGAN PERSEPSI TENTANG KUALITAS DAN PELAYANAN PENDIDIKAN DENGAN KEPUASAN ORANG TUA SISWA SEKOLAH MENENGAH KEJURUAN NEGERI
本地全文：下载
作者：Dyah Ayu Ningsih ; Ali Imron ; Teguh Triwiyanto 等
期刊名称：Jurnal Administrasi dan Manajemen Pendidikan
电子版ISSN：2615-8574
出版年度：2018
卷号：1
期号：2
页码：245-254
DOI：10.17977/um027v1i22018p245
出版社：Universitas Negeri Malang
摘要：Abstract : The purpose of this research is to know: the level of perception about quality of education; the level of educational services; the level of the parents' satisfaction; the correlation between perception about the quality of education and parents' satisfaction; the correlation between educational services and parents' satisfaction; the correlation between perception about the quality of education and education services; and the correlation between perception of quality and service of education with the parents' satisfaction. This research uses quantitative approach with descriptive correlational research design. The instrument used in collecting data in the form of a questionnaire with the respondents parents of students of SMK Negeri in Mojokerto City. Data analysis technique used is descriptive analysis technique (mean) and multiple regression analysis technique. Based on the results of research can be concluded that: the level of perception about the quality of education is in medium category; the level of education service is in high category; the level of parents' satisfaction is in the medium category; there is a significant correlation between the perception about quality of education and parents' satisfaction; there is a significant correlation between the education services and parents' satisfaction; there is a significant correlation between the perception about the quality of education and education services; and there is a significant correlation between the perception about the quality of education and education service with the parents' satisfaction.
其他摘要：Abstract : The purpose of this research is to know: the level of perception about quality of education; the level of educational services; the level of the parents' satisfaction; the correlation between perception about the quality of education and parents' satisfaction; the correlation between educational services and parents' satisfaction; the correlation between perception about the quality of education and education services; and the correlation between perception of quality and service of education with the parents' satisfaction. This research uses quantitative approach with descriptive correlational research design. The instrument used in collecting data in the form of a questionnaire with the respondents parents of students of SMK Negeri in Mojokerto City. Data analysis technique used is descriptive analysis technique (mean) and multiple regression analysis technique. Based on the results of research can be concluded that: the level of perception about the quality of education is in medium category; the level of education service is in high category; the level of parents' satisfaction is in the medium category; there is a significant correlation between the perception about quality of education and parents' satisfaction; there is a significant correlation between the education services and parents' satisfaction; there is a significant correlation between the perception about the quality of education and education services; and there is a significant correlation between the perception about the quality of education and education service with the parents' satisfaction. Keywords : perception, service, and satisfaction. Abstrak : Tujuan dilakukannya penelitian ini adalah untuk mengetahui: persepsi tentang kualitas pendidikan; pelayanan pendidikan; kepuasan orang tua siswa; hubungan persepsi kualitas pendidikan dengan kepuasan orang tua siswa; hubungan pelayanan pendidikan dengan kepuasan orang tua siswa; hubungan persepsi kualitas pendidikan dengan pelayanan pendidikan; dan hubungan persepsi kualitas dan pelayanan pendidikan dengan kepuasan orang tua siswa. Penelitian ini menggunakan pendekatan kuantitatif dengan rancangan penelitian deskriptif korelasional. Instrumen yang digunakan dalam penelitian ini berupa angket dengan responden orang tua siswa SMK Negeri di Kota Mojokerto. Teknik analisis data yang digunakan adalah teknik analisis deskriptif ( mean ) dan teknik analisis regresi ganda. Berdasarkan hasil penelitian dapat disimpulkan bahwa: tingkat persepsi kualitas pendidikan masuk dalam kategori sedang; tingkat pelayanan pendidikan masuk dalam kategori tinggi; tingkat kepuasan orang tua siswa masuk dalam kategori sedang; terdapat hubungan yang signifikan antara persepsi kualitas pendidikan dengan kepuasan orang tua siswa; terdapat hubungan yang signifikan antara pelayanan pendidikan dengan kepuasan orang tua; terdapat hubungan yang signifikan antara persepsi tentang kualitas pendidikan dengan pelayanan pendidikan; dan terdapat hubungan yang signifikan antara persepsi kualitas pendidikan dan pelayanan pendidikan dengan kepuasan orang tua siswa. Kata kunci: persepsi, pelayanan, dan kepuasan.
关键词：persepsi; pelayanan; dan kepuasan.