文章基本信息

标题：HUBUNGAN KINERJA PELAYANAN TENAGA ADMINISTRASI DENGAN TINGKAT KEPUASAN PELANGGAN
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作者：Ayu Dila Ratnasari ; Burhanuddin Burhanuddin ; Teguh Triwiyanto 等
期刊名称：Jurnal Administrasi dan Manajemen Pendidikan
电子版ISSN：2615-8574
出版年度：2018
卷号：1
期号：4
页码：472-479
DOI：10.17977/um027v1i42018p472
出版社：Universitas Negeri Malang
摘要：Abstract: The purpose of the research was to describe relationship between performance service administrative with customer satisfaction at Vocational High School in Malang. This study used a correlational design. The population of this study are teachers and students of Vocational High School in Malang. Sampel was selected using Proportional Random Sampling. Data were analyzed using descriptive and correlation analysis technique. Results of the study indicate that there is a relationship between performance service administrative with customer satisfaction Vocational High School in Malang.
其他摘要：Abstract: The purpose of the research was to describe relationship between performance service administrative with customer satisfaction at Vocational High School in Malang. This study used a correlational design. The population of this study are teachers and students of Vocational High School in Malang. Sampel was selected using Proportional Random Sampling. Data were analyzed using descriptive and correlation analysis technique. Results of the study indicate that there is a relationship between performance service administrative with customer satisfaction Vocational High School in Malang.
关键词：kinerja; tenaga administrasi sekolah; kepuasan; pelanggan Full Text: PDF References Arief; M. 2010. Pemasaran Jasa & Kualitas Pelayanan. Cetakan 1. Bayumedia Publishing Malang.