文章基本信息

标题：Quality management framework for evaluating academic libraries in Kenya
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作者：Beatrice A Odera-Kwach ; Patrick Ngulube
期刊名称：South African Journal of Libraries and Information Science
印刷版ISSN：0256-8861
电子版ISSN：2304-8263
出版年度：2011
卷号：77
期号：2
页码：116-124
DOI：10.7553/77-2-54
出版社：Stellenbosch University
摘要：The purpose of this study was to identify the performance measurements used for the evaluation of quality in Kenyan university libraries, with the aim of determining the perceptions of university librarians towards performance measurement. The study established that the majority of the university librarians considered 25 of the 26 performance indicators important. More than 60% of them considered 11 of the 20 performance indicators very important. The study recommends the use of nine performance criteria and 26 indicators for the evaluation of the quality of university libraries.
其他摘要：The purpose of this study was to identify the performance measurements used for the evaluation of quality in Kenyan university libraries, with the aim of determining the perceptions of university librarians towards performance measurement. The study established that the majority of the university librarians considered 25 of the 26 performance indicators important. More than 60% of them considered 11 of the 20 performance indicators very important. The study recommends the use of nine performance criteria and 26 indicators for the evaluation of the quality of university libraries.
关键词：Impact assessment; performance measurement; performance criteria; performance indicators; outcome assessment; Kenya
其他关键词：Impact assessment;performance measurement;performance criteria;performance indicators; outcome assessment;Kenya