文章基本信息

标题：Support Services at Spanish and U.S. Institutions: A Driver for International Student Satisfaction
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作者：Adriana Perez- Encinas ; Ravichandran Ammigan
期刊名称：Journal of International Students
印刷版ISSN：2162-3104
电子版ISSN：2166-3750
出版年度：2016
卷号：6
期号：4
页码：984-998
摘要：Many institutions of higher education are promoting campus internationalization as a core principle through international student mobility and, as a result, have expanded rapidly in enrollment. To effectively serve this growing population, many campuses have had to strengthen their student support services. However, while many have welldeveloped programs for students in general, not all services are designed to specifically cover the needs of international students. The purpose of this paper is to provide an overview on research conducted on the topic of international student satisfaction with university support services as a means to ensure a positive student experience. It also provides a new research approach for comparing how support services for international students are structured at Spanish and U.S. institutions.
其他摘要：Many institutions of higher education are promoting campus internationalization as a core principle through international student mobility and, as a result, have expanded rapidly in enrollment. To effectively serve this growing population, many campuses have had to strengthen their student support services. However, while many have welldeveloped programs for students in general, not all services are designed to specifically cover the needs of international students. The purpose of this paper is to provide an overview on research conducted on the topic of international student satisfaction with university support services as a means to ensure a positive student experience. It also provides a new research approach for comparing how support services for international students are structured at Spanish and U.S. institutions.
关键词：support services; satisfaction; international students; assessment
其他关键词：support services;satisfaction;international students;assessment