文章基本信息

标题：The nexus between supplier quality management and organization’s competitive advantage: An empirical evidence
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作者：Khairul Anuar Mohd. Ali
期刊名称：LogForum
电子版ISSN：1734-459X
出版年度：2020
卷号：16
期号：1
页码：161-170
DOI：10.17270/J.LOG.2020.389
出版社：Poznań School of Logistics
摘要：Background: Due to the increasing demand on product quality and operation efficiency, supplier qualitymanagement has become increasingly important in supporting organizations to achieve the desired excellence. With therapid globalization happening in these few decades, the business world is experiencing a higher complexity phase.However, there are only a limited number of studies that has been conducted on supplier quality management (SQM) andorganization’s competitive advantage (OCA) in the context of multinational corporations (MNC). The purpose of thisstudy is to identify critical elements in supplier quality management as well as testing the significance of supplier qualitymanagement in affecting organization’s competitive advantage.Methods: This study employed self-administered questionnaire that has been distributed to 355 respondents and the datais analyzed using Statistical Program for the Social Science (SPSS) software version 23. The population of study isconcentrated on multinational corporations in Malaysia.Results: The results revealed that 5 elements have been identified as critical elements for supplier quality managementnamely Tracking of Cost of Supplier Quality, Supplier Audit, Supplier Scorecard, Close Loop Corrective Action andEngagement of Suppliers in Quality System.Conclusions: The findings of the study show that supplier quality management is found to be significantly affectingorganization’s competitive advantage in positive direction. The managerial implications of this study have been discussedas well.
关键词：Quality management; Supplier; Operation; Efficiency; Competitive advantage