文章基本信息

标题：AN INTEGRATED APPROACH OF THE HUMAN RESOURCES MOTIVATION AND THE QUALITY OF HEALTH SERVICES
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作者：Armenia ANDRONICEANU ; Oana Matilda SABIE ; Anca PEGULESCU 等
期刊名称：Theoretical and Empirical Researches in Urban Management
印刷版ISSN：2065-3913
电子版ISSN：2065-3921
出版年度：2020
卷号：15
期号：1
页码：1-12
出版社：Research Centre in Public Administration and Public Services, Academy of Economic Studies
摘要：This research has aimed an in-deepth analysis of the correlation between the motivation of the medical human resources from a few representative hospitals and their professional performances in the process of achieving and providing the medical services. The main specific objectives were: (1) to know the motivation degree of the human resources; (2) to identify the main specific motivational factors; (3) to discover the type of correlation between motivation, satisfaction and human resources performance. The research was performed on a randomly chosen sample in a few representative hospitals from Bucharest. Data collection and processing methods were: questionnaire, structured interviews and Microsoft Excel. Based on the research results, we have proposed an integrated managerial approach of the human resources motivation and the quality of health services.
关键词：health services; human resources; motivation; quality.