文章基本信息

标题：The Influence of Condition of Minibus Taxis, Compliance with Road Rules on Quality of Service and Commuter Satisfaction in Harrismith, South Africa
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作者：Richard Chinomona ; Tebogo Mofokeng ; David Pooe 等
期刊名称：Mediterranean Journal of Social Sciences
电子版ISSN：2039-2117
出版年度：2013
卷号：4
期号：14
页码：319-328
DOI：10.5901/mjss.2013.v4n14p319
出版社：Mediterranean Center of Social and Educational Research (MCSER)
摘要：Despite the increasing awareness of the paramount importance of service quality on commuter satisfaction in the context of public transport, research efforts focused on the investigation of the role of condition of minibuses, compliance with road rules and service quality in fostering commuter satisfaction within minibus taxi service sector have largely remained scant, particularly in developing countries of Southern Africa. Therefore, the primary objective of this study is to fill this void. Three research hypotheses are posited and a sample data of 213 collected from the commuters in Harrismith, South Africa was used to empirically test the hypotheses. The results of this study show that, the condition of minibuses and compliance with road rules positively influences quality of service and commuter satisfaction in a significant way. Public transit implications of the findings are discussed and limitations as well as future research directions are indicated.
关键词：Minibus condition;Road rules compliance;Quality of service;Commuter satisfaction.