文章基本信息

标题：How Leadership Styles Influence Commitment to Service Quality (CSQ): A Case Study of Hospitals of Sindh Pakistan
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作者：Munwar Hussain Pahi ; Kamal Ab. Hamid
期刊名称：Mediterranean Journal of Social Sciences
电子版ISSN：2039-2117
出版年度：2015
卷号：6
期号：6 S2
页码：282-295
DOI：10.5901/mjss.2015.v6n6s2p282
出版社：Mediterranean Center of Social and Educational Research (MCSER)
摘要：The present study investigates the effect of transformational, transactional and laissez-fair leadership styles on commitment to service quality and a cross sectional study was used to examine the relationship. The study utilized a quantitative research design Self-administered questionnaires were distributed to respondents. Three hundred and seventeen questionnaires were received from medical staff (doctors) of 43 hospitals from the province of Sindh, Pakistan. The data was analyzed using Smart PLS 2.0 software. The results of the study indicate that transformational and transactional leadership styles have positive relationship with commitment to service whereas laissez-fair style of leadership has no significant relationship with commitment to service quality. In the last part of the paper results and implications are discussed.
关键词：CSQ;transformational leadership;transactional Leadership;Laissez-Fair