文章基本信息

标题：Workplace bullying and task performance: A study on salespeople in retail industry
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作者：Shi Min Chia ; Daisy Mui Hung Kee
期刊名称：Management Science Letters
印刷版ISSN：1923-9335
电子版ISSN：1923-9343
出版年度：2018
卷号：8
期号：6
页码：707-716
DOI：10.5267/j.msl.2018.4.011
出版社：Growing Science
摘要：Occupational stress has been known as a major cause of safety and health issues among salespeople in retail organizations. Despite this, numerous studies have indicated the importance of factors and outcomes of occupational stress in several occupations, a knowledge gap on occupational stress remains a hot topic of interest for academics and practitioners. This study aims to examine the workplace bullying as a factor and task performance as the outcome of occupational stress among salespeople in the retail industry in Malaysia. Questionnaires were distributed to salespeople in the large-scale retail organization. Data from 222 salespeople suggest that workplace bullying was positively related to occupational stress and in turn, it affects employee performance. These findings contribute to understanding how workplace bullying affects the occupational stress and how stress may affect the performance of salespeople. Implications were presented for employers and employees who should be viewed with caution, in turn, to reduce the occupational stress at the workplace.
关键词：Workplace Bullying;Occupational Stress;Task Performance;Salespeople;Retail Industry