文章基本信息

标题：Relationships between Different Types of Servitization and Operational Performance: Considering the Effect of Cross-Function Integration
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作者：Xue-Liang PEI ; Gu-Yang TIAN ; David MCAVOY 等
期刊名称：Revista de Cercetare şi Intervenţie Socială
印刷版ISSN：1583-3410
电子版ISSN：1584-5397
出版年度：2019
卷号：64
页码：181-198
出版社：Lumen Publishing House
摘要：There is fi erce confl ict between theoretical research of servitization which has high potential for manufacturing companies to build sustainable competitive advantages and the practice of manufacturing companies which invest a lot in servitization without getting the expected benefi t. This study aimed at fi lling the aforementioned research gap to examine the relationship between servitization and operational performance. In line with the focus of information and knowledge within this study, we also examine the moderating eff ect of cross-function integration. Based on the IMSS-IV database, we test these relationships. The results showed the following: (1) The result suggests that service support products has a positive impact on operational performance while the relationship between service support clients’ actions and operational performance is U-shaped; (2) the relationship between two types of service and operational performance is not moderated by cross-function integration. This study contributes to the current literature and practice on servitization and cross-function integration.
关键词：servitization; service support; operational performance; CrossFunction Integration; social responsibility;