摘要:Wawasan Open University (WOU) provides working Malaysians access to quality higher
education via Open Distance Learning (ODL). As admission of students involves students
from diverse backgrounds, including diversity of ability, age groups and educational
backgrounds, WOU faces the real challenge of effectively engaging and supporting these
students so that they are retained in the system and are successful in their studies. Krause
(2005) explains that when students are not receiving targeted assistance, they may fail to
engage, ultimately resulting in failure to persist and succeed. Engagement is closely aligned
with student dissatisfaction and potential to withdraw from study. The purpose of this paper is
to share the efforts made by Wawasan Open University to enhance the levels of student
engagement in five factors in terms of participation in Tutorial classes, Learning Management
System (LMS), WhatsApp Groups, and Communication with the tutor through mails and
telephone, and motivation and Interest in learning activities. This intervention was carried out
for a starter (enabler) course called Learning Skills for University Studies. About 600
students enrol in this course every semester. The tutors who are the first contact persons in
Open Distance Learning were oriented about the student engagement process and the process
of rating the students on a 10-point scale on the 5 factors stated above. The findings indicate
that three factors (Students’ participation in tutorial classes, participation in the Learning
Management System and motivation and Interest) out of the five factors had significant
relationships with all the three components of assessment.