文章基本信息

标题：APPLYING EFFECTIVE KNOWLEDGE MANAGEMENT MATURITY MODEL
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作者：WANG GUNAWAN ; KRISTIAN ; MARISA KARSEN 等
期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2019
卷号：97
期号：16
页码：4282-4292
出版社：Journal of Theoretical and Applied
摘要：In todays world, knowledge has become valuable assets in any organization. Therefore, the use of knowledge should be managed and developed properly to produce maximum benefits, and to support the organization's objectives. Although knowledge is considered important, many organizations in Indonesia still face many difficulties to measure and implement effective knowledge management (KM). Many corporations have reported major failures in adopting KM system. There are very few references can be found especially for Indonesian corporations, to apply an effective KM that provides maximum benefits. So, many companies need KM framework to implement KM. The article examines the application of knowledge management system (KMS) in XYZ Co., a large IT service company, that serves major large corporations in Indonesia with the purpose to provide a reference of KMS application. The article adopts the successful KMS implementation based on the maturity level that was developed by Uday Kulkarni, Robert St. Louis, and Intel Corp. KMS maturity level has advantages in providing systematic thinking that commonly ignored by the Indonesian corporations. But The KMS maturity model has been widely applied in major corporations and produced significant results. This maturity model can be used to measure the level of successful KMS implementation in corporation.The article combines both KMS maturity model and 10-step KM roadmap developed by Armit Tiwana to maximize the output of KMS. The outcome of article is an effective KM implementation framework as that can be used as a reference for large corporation in Indonesia to apply KMS.
关键词：Knowledge Management; Knowledge Management Maturity Level; Knowledge Management System; KM Maturity Model