文章基本信息

标题：IMPROVING CITIZENS’ SATISFACTION CONCERNING THE SOCIAL WELFARE SERVICES AT URBAN LEVEL
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作者：Armenia ANDRONICEANU
期刊名称：Theoretical and Empirical Researches in Urban Management
印刷版ISSN：2065-3913
电子版ISSN：2065-3921
出版年度：2017
卷号：12
期号：4
页码：67-82
出版社：Research Centre in Public Administration and Public Services, Academy of Economic Studies
摘要：The integrated social services system is a component of the social protection system through which the state, the local public authorities and the society assure the prevention, limitation and elimination of the temporary and permanent effects of the situations generated by the poverty and big vulnerability. The integration of the social services system assures many approaches such as: policy level integration, the integration of all the social service types for all the beneficiaries in a unique system, the correlation of the social services with the social offerings, family level integration, unifying the system work methodology and the multidisciplinary integration on group level. The paper relies on an extensive research over the social welfare system services offered by the General Direction of Social Welfare of Bucharest. The research grounds on an extensive sample of beneficiaries of the social services from Bucharest. The main aim of this research was to identify the key actions for improving the social welfare services at the level of Bucharest. Other specific research objectives were: to find out the degree of satisfaction of the services beneficiaries; to identify the main problems and the ways of improving the social services in Bucharest. The main method used for collecting the data was the on-line questionnaire. The research results can constitute a reference base for the local and central authorities that should do substantial revisions of the social service policies and elaborate a clear and coherent local and national social welfare strategy able to ensure a sustainable development of the social welfare services in Romania.
关键词：social welfare services; satisfaction; vulnerability.