文章基本信息

标题：Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships
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作者：Sérgio Almeida Migowski ; Iuri Gavronski ; Cláudia de Souza Libânio 等
期刊名称：RAC - Revista de Administração Contemporânea
印刷版ISSN：1415-6555
电子版ISSN：1982-7849
出版年度：2019
卷号：23
期号：2
页码：207-227
DOI：10.1590/1982-7849rac2019170396
出版社：Associação Nacional de Pós-Graduação e Pesquisa em Administração
摘要：Despite all quality management and integration literature prescriptions to implement strategies for a better organizational performance, healthcare organizations support a model that is inefficient, expensive, and unsustainable over time. This work aims to examine the interpersonal relationships in three large hospitals located in Southern Brazil and its relation with organizational efficiency. Through a qualitative and explanatory research, semi-structured interviews were applied to 32 professionals, in addition to a document analysis. The data analysis shows that integration occurs at the formal leadership level only in one of the organizations and does not involve the medical and operational professionals. Quality management seems not to be fully incorporated into care routines, and are related to efficiency losses. This scenario is probably related to the lack of integration among the professionals and the consolidation of trust, leadership, and communication.
关键词：Quality management; efficiency; hospital; interpersonal relationships.
其他关键词：Gestão da qualidade; eficiência; hospital; relacionamentos interpessoais.