文章基本信息

标题：La encuesta retrospectiva en contraposición con la opinión puntual: ¿cuál es la mejor forma de obtener feedback de nuestros residentes al valorar la actividad en urgencias?
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作者：Carlos Guillen Astete ; Iria Miguens Blanco ; Maria Ortigosa Arrabal 等
期刊名称：Educación Médica
印刷版ISSN：1575-1813
出版年度：2019
卷号：20
期号：5
页码：1-5
DOI：10.1016/j.edumed.2018.09.005
出版社：Elsevier B.V.
摘要：Introduction Our aim is to determine which way to gather feedback form our residents Is better: an annual retrospective survey which is used nowadays, or to collect information immediately after an emergency ward, given the knowledge gained from the technics of development of customer satisfaction. Method A survey was carried out on 75 residents from four different hospitals asking about their level of agreement with five statements related to their emergency wards, both retrospectively during the previous year and their last on-call session. A control question was also including asking their opinion about the meals provided by the hospital dining service. Results In all the dimensions of the questionnaire, residents were much more critical when they made yearly retrospective assessments than when they asked about their last emergency on-call session. When the survey was repeated among 35 residents asking about another last emergency on-call session, the results remained similar. Conclusion Our results show that a retrospective survey tends to underestimate the real opinion of residents about their experience during emergency sessions. This observation is coincident with the universal recommendations on user satisfaction index and strategies to avoid memory bias.
关键词：Urgency units ; Emergency departments ; Post graduated teaching ; Medical residents ; Surveys ; Feedback