文章基本信息

标题：KUALITAS PELAYANAN KREDIT USAHA RAKYAT DI BRI UNIT GIANYAR
本地全文：下载
作者：Desak Putu Rany Puspita Dewi ; I Putu Dharmanu Yudartha ; Ni Wayan Supriliyani 等
期刊名称：CITIZEN CHARTER
出版年度：2019
卷号：1
期号：1
页码：1-6
出版社：CITIZEN CHARTER
摘要：One of the missions of Bank Rakyat Unit Gianyar is Providing excellent service to customers through a wide-spread network and supported by professional human resources and reliable information technology by implementing risk management and excellent Good Corporate Governance (GCG) practices, however, this goal is not yet in line with the requirements. Therefore, the writer wants to find out the quality of service by using qualitative methods and using the quality of service as a reference, then using interactive analysis techniques Miles and Huberman to provide conclusions and verification. The result of this research shows that the quality of BRI Unit Gianyar’s KUR services already occupiedd service qualityy dimensions.
关键词：Public Services; Quality Services; KUR Services