文章基本信息

标题：COMPETÊNCIAS EMOCIONAIS COMO DISPOSITIVO PARA INTEGRALIZAÇÃO DO CUIDADO EM SAÚDE: CONTRIBUIÇÕES PARA O TRABALHO INTERPROFISSIONAL
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作者：Michelle Almeida Silva ; Érika Leite da Silva Cardoso ; Tatjana Teresa de Lima Miranda 等
期刊名称：Estudos Interdisciplinares em Psicologia
印刷版ISSN：2236-6407
出版年度：2019
卷号：10
期号：2
页码：226-239
DOI：10.5433/2236-6407.2019v10n2p226
出版社：Universidade Estadual de Londrina
摘要：The interprofessionality promotes the improvement of the full assistance of the health care. However, sometimes teamwork is surrounded by conflicts that can be managed through emotional competencies. This study aims to report an experience of promoting emotional competencies for the strengthen of the interprofessional work’s process, aiming to achieve the integrality of care. The Programa de Educação pelo Trabalho em Saúde developed this experience in 2015, in a medium complexity service. Initially, a game was used to explore the weaknesses of the service, which allowed to identify the feeling of inhibition of many professionals in a daily work situation. Subsequently, to overcome these inhibitions, playful activities were done through videos, games, and conversations, that promoted interprofessional dialogues, focused on the empathy and assertiveness competences, that resulted in a more active and questioning posture of the professionals face to the team work’s process needs.
关键词：papel profissional; desempenho profissional; assistência integral à saúde; empatia; assertividade