文章基本信息

标题：Sharia Banking Image in East Java Indonesia: Reviewed from Service Quality, Product Quality, and Customer Value
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作者：Feliks Anggia Binsar Kristian Panjaitan
期刊名称：International Review of Management and Marketing
电子版ISSN：2146-4405
出版年度：2019
卷号：9
期号：5
页码：17-22
DOI：10.32479/irmm.8342
出版社：EconJournals
摘要：The research objective was to find clarity about the effect of service quality, product quality, customer value and the image of Islamic banking in East Java. The research approach is quantitative, explanatory. The population of this study is Islamic banking customers in East Java. The research sample was 270 respondents and the sampling method used a purposive method. The analysis technique uses structural equation modeling with the warp PLS analysis tool. The results showed clarity that: Service quality affects customer value, and does not affect the banking image. Product quality has an effect on customer value and banking image. Customer value influences the banking image. Therefore, Islamic banking management should innovate and create services that are Islamic in nature and that are different from those of conventional banks.
关键词：Service Quality; Product Quality; Customer Value; Banking Image